Dental Administrative Congress 2024

Photo: Adobe Stock/NicoElNino

New in 2024 – for the entire practice team – the ZMVK “Dental Administration Congress 2024” in Berlin!

with accompanying exhibition

Everyday professional life demands a lot from all of us. New challenges that we want to face again and again. Many a curve has to be taken at high speed. The digitalisation of the dental practice must be continuously developed. Changes to the work processes we have known up to now lead to uncertainty in the TEAM and irritation among our patients. The goal must be repeatedly set anew. The existing shortage of specialist staff leads to bottlenecks and represents a further stress factor for the entire TEAM.

So that we can keep up the pace and not stop halfway out of breath, there is hardly any time for further training. All reasons to think about a new concept. The last few years have shown us that challenges in everyday life can also mean progress. Let’s tackle it together and look for sustainable alternatives.

Let us come together once a year for an event lasting several days to question the latest developments and to shape the future ourselves in a practical way. The administrative field is and will remain – despite and with AI – a continuously evolving process. Actively helping to shape this path is one of our tasks in everyday practice.

The combination of various workshops on Friday and lectures on Saturday offers you the opportunity to work on different current topics in small working groups or to discuss forward-looking topics with everyone on Saturday.

We want movement and we want to help shape it! Join in!

Workshops

Friday, 31.05.2024

Calculating GOZ services economically (ZMV Emine Parlak)
Our practice-oriented seminar provides you with the necessary know-how in a condensed form within two hours to calculate services economically and precisely according to the GOZ and BEMA. Learn how to efficiently create billing statements, analyze cost structures, and determine the correct fee levels to create an optimal business management foundation in your dental practice. Through legal insights, you will gain the understanding to make billing legally compliant and transparent. This compact seminar is designed for the entire practice team with the goal of optimizing the billing practices used on a daily basis.

Resilience training (give up or get going) – how do I strengthen myself for crises and challenges (Marcus Dahlke)
Resilience is defined as the ability to successfully cope with stressful life circumstances and unforeseen changes, to accept them, to learn from them and to grow from them.
Where does resilience come from, can it be learned? What do change and stress have to do with resilience? Is resilience hype or a real competency?
These and other questions will be answered in the lecture!

Successful Recruitment and Onboarding in Times of Skilled Worker Shortage (Wilma Mildner)

Currently, the greatest success factor for the (specialist) dental practice is a stable, competent team. But this is not a foregone conclusion, as we are currently seeing and hearing everywhere. In the workshop, Wilma Mildner teaches you the success levels of high-performance teams and explains exactly which steps you should take to set up your team perfectly. Of course, it is essential to have the “right people” on the team, and efficient employee recruitment plays an important role. Leo McGuire therefore teaches you the steps you should take to attract the right employees.

Contents:

  • Employee Connection
  • Team development
  • Employee motivation
  • Successful processes and structures
  • Representation of the practice in social media with a positive employer image
  • Employee recruitment

Mastering difficult situations with confidence as a woman (Sandra Maria Fanroth)

  • A patient complains loudly about the high bill
  • Another sits there with panic on his face
  • The boss does not take you seriously
  • The colleague treats you from above
  • Another speaks in a command tone

Yet you want nothing more than harmony? Then it will not be easy to find a good way for all these difficult situations.
Women often have a great longing for harmony in their luggage. On the one hand, this makes them bridge builders in any team, but on the other hand, they often get the short end of the stick in challenging situations. This has to do with how girls are brought up and what images shape us as to how a woman should be. Women are expected to be friendly, helpful and approachable at all times. That’s why women still have few female role models to show them how…

  • clear direct communication can look like
  • friendly demarcation works without putting the other person before the head
  • it looks when a woman takes her space as a matter of course
  • we establish eye level without fighting
  • we act in solidarity with female colleagues to become strong together

That’s why it’s important to practice just that: de-escalating when the patient is stroppy, encouraging when he’s anxious, communicating as equals in the team, even reporting back disruptive behavior once in a while – and practicing good self-care in all of this.
In this workshop we take time for your very personal difficult situations and together we develop customized solutions for you.

The Young Generation: A Challenge for Every Leader (Elahe Azar-Heitmann)
A journey through the diary of all leaders full of interactions, information and self-reflection.
Thereby, the perspective of the young generation is analyzed in a well-founded way! It becomes clear that the leadership approach must be designed differently depending on the corporate culture.
So, no vaccine that immunizes all practices.
In order for each participant to take away a “Take Home” package for their individual Gen Z leadership, leaders should communicate openly and actively…. and suddenly Gen Z is our favorite employee!

Lecture block

Saturday, 01.06.2024

The Practice in Future (Prof. Philipp Plugmann)
“The Practice in Future” will deal with very different frameworks than we imagine. The digitization of healthcare brings with it opportunities and risks. Come along on a journey, experience future scenarios and also discuss the interaction of changes in the dental market on society, the image of the doctor and the sustainability of the latest and future developments.


ZQMS – Basis for a functioning practice management (Silke Lehmann)
The daily routine of a dental practice is complex. Regulations must be met and, in addition to successful treatment, the entire range of services must function smoothly. The basis for this is a functioning practice management. The Dental Quality Management System ZQMS has established itself as an organizational tool in dental practices and has led to facilitation in everyday practice. It not only helps you perform legal tasks efficiently, but also leads to continuous improvement of workflows and processes. During this presentation, you will receive helpful tips on how to utilize the possibilities of the ZQMS system with easy-to-use practice management tools to make your everyday practice easier.


From tooth fairy to tooth fluencer: Tips for success in communicating with patients and colleagues (Dr. Susanne Woitzik)
Are you sometimes unsure of the best way to convince patients? Do you find it difficult to respond to patient objections? Are you frustrated because your colleagues are not cooperating despite repeated reminders? Then we have good news for you: Successful communication can be learned.
Join the speaker on an exciting journey into the world of communication. In this practice-oriented presentation, you will receive valuable tips for effective and efficient communication. Look forward to an inspiring learning experience that will enrich your personal development, not only professionally. Your view of communication will change. Promise!


Fee distribution scale and co – what’s next? (Dr. Jana Lo Scalzo)
It is the effects of strict budgeting through the GKV-FinStG that are visible in our everyday practice. Why must the fee distribution scale (HVM) be applied by the KZVs? And what is that anyway? How can dental practices respond to this in their billing of services? Will policymakers even extend the current time-limited budgeting to 2023 and 2024? How do other political decisions at the federal and European level affect the daily work in our practices?

register now

Venue

The garden side of the Harnack House in Berlin-Dahlem

Harnack-Haus – Conference Center of the Max Planck Society for the Advancement of Science e.V.

Ihnestraße 16-20, 14195 Berlin


Your contact persons

Programme:
Sina Wloka
Phone 030 414725-12

Venue:
Maria Voigt
Phone 0157 30223328

Exhibitor:
Christine Karl
Phone 030 414725-26